As a customer of Baunativ GmbH & Co. KG, you will be able to take advantage of many benefits which will make your purchase less complicated and more convenient. We offer:
- Quick and reliable delivery
Thanks to our large and comprehensive stock inventory, we are able to ship most items to our customers within 1-2 business days following receipt of payment. For Paypal payments, instant transfers and cash on delivery, 90% of goods will be delivered the very next business day, provided the goods are in stock.
We are also able to deliver to our customers abroad within 4-6 working days. For those who wish to receive their goods even faster, we also offer express shipping within Germany. Orders which are made and paid for by 3.00pm (Mon-Fri) (this also applies for purchases on account, provided the purchase on account is approved by us) will be passed onto DHL Express Delivery the same day. According to the choice of express delivery, the customer will receive their goods the next working day at the appointed time. Express delivery is only available for goods which are in stock.
- Free delivery (dependent on purchase price)
Depending on the product or manufacturing company, we will deliver goods over a particular order value to our customers free of charge:
- pro clima products for orders over €500
- CLAYTEC products for orders over €2,500
- GLAPOR products from 7.5m³
- pro clima products for orders over €2,500
- Specialist advice
Our specialist advice includes reliable product advice, both in our showrooms and over the phone. On-site touch test for insulating materials and the delivery of samples should help to convince you of the quality of our products and facilitate your purchase decision. However, we believe that providing advice on issues relating to building physics is also an important part of customer service. We are happy to help you to find the best solution for an intelligent and sustainable construction. We are happy to help!
- Convenient payment options
In order to make making purchases quick and easy, we believe that customers should be provided with a wide range of convenient payment options. We therefore offer our customers a variety of different payment options:
DIRECTebanking – fast and secure with PIN and TAN through your own bank account, no additional registration, immediate shipping
Payment in advance – secure payment through your own bank account using PIN and TAN, shipping following receipt of payment
Paypal – for those who have a PayPal account, a secure and fast version of prepayment, immediate shipping
Invoice (only within Germany) – You can pay at your convenience up to 10 days after receipt of the invoice, immediate shipping (see our terms and conditions relating to the conditions for purchases on account), business customers from abroad should please observe our notes under the section entitled “business customers”
Cash on delivery (only within Germany) – Conveniently pay the postman in cash upon delivery, immediate shipping
Cash payment – upon collection
- Requirement calculator
This calculator allows you to calculate your individual air-proofing membrane requirement and order immediately. There is no risk in ordering too many products, as you will receive an extended 6-month return policy on clean, undamaged building materials for all products which are calculated by the requirement calculator. In the event that the quantities ordered are insufficient, you will receive free shipping within Germany on shortfall forwarding for the same construction project within 4 weeks following the initial order. We will ship missing parts abroad at reduced shipping costs (Please ask about this!). (The information requested by the requirement calculator is determined on the basis of our previous experience. In principle, however, we cannot offer a guarantee on accurate and precise calculations. We therefore offer you free forwarding and an extended return policy.)
- Free call-back service
In case of questions or problems, we can be contacted by telephone at any time during our business hours. If you cannot reach us at any time or would like to contact us out of hours, you can use our free call-back service. You determine in what form and at what time we should contact you to assist you with any questions or problems that you may have.