Payment and shipping

The following conditions apply:

Terms of delivery

Delivery is available within Europe.


Shipping costs (including VAT)

Deliveries within Germany:

We charge a weight-based shipping and handling fee for parcel deliveries. For freight forwarding goods palletised deliveries or rolls over 2 metres in length), the shipping and handling costs are calculated according to the postcode of the delivery address and the weight of the shipment.

The relevant shipping and packing costs will be displayed in your shopping basket and during the checkout process.


Deliveries within Europe:

we calculate a shipping and handling fee for parcel deliveries to other European countries on the basis of the weight of the parcel. For packages that exceed a length of 1.20 metres, an additional ¤24 (incl. VAT) bulky goods surcharge will apply. The delivery time to European countries is 4-6 working days. We are only able to ship freight forwarding goods (palletised deliveries or rolls over 2 metres in length) to European countries by special arrangement. Please contact us.

The relevant shipping and packing costs will be displayed in your shopping basket and during the checkout process.

Deliveries to countries outside of Europe:

Please contact us for a separate quotation.


Delivery times

Provided no other delivery time is stated in the item description, goods will be delivered in Germany within 1-2 days for parcel deliveries. In the case of freight forwarding goods within Germany and deliveries abroad, goods will normally be delivered within 4-6 days. When paying in advance, the delivery time begins upon receipt of payment.

Express deliveries are subject to a surcharge


In the case of collection, we will notify you by e-mail regarding the availability of the goods and the collection facilities. In this case, no shipping costs will be calculated.

Terms of payment

The following payment options are available for deliveries within Germany:

Cash on collection
Payment in advance by bank transfer
-  Cash on delivery ((plus ¤4.28 delivery fee, as well as a further ¤2 delivery charge which is not paid to us directly, but instead paid to the deliverer)
-  Payment via PayPal
-  Payment via invoice
-  Payment via DIRECTebanking

The following payment options are available for deliveries abroad:

-  Payment in advance by bank transfer
-  Payment via PayPal
Payment via DIRECTebanking


Further payment details

We reserve the right to only carry out delivery against advance payment by bank transfer in individual cases

If paying in advance, we will give you a 2 % discount on the gross merchandise value of the order.

Payment on account is possible under the following condition:

the initial purchase on account must have a minimum order value of ¤150. All other purchases on account require no minimum order size. A purchase on account is only possible after we have carried out a thorough credit check and must be confirmed in writing by us. We reserve the right to change the payment method where this is objectively justified due to the the customer’s creditworthiness.

In the case of purchases on account, we use the services of Crefo Factoring Halle-Leipzig GmbH & Co. KG , Hahnekamm 1, 04103 Leipzig, Telephone: (0341) 9 94 41-81, Fax: (0341) 9 94 41-99. Payments should be made with the effect of discharging the debt only to Crefo-Factoring Leipzig GmbH & Co. KG by cheque or bank transfer to account number 160 612 0001, bank code 651 102 00, at IBB International Bankhaus Bodensee (IBAN DE32651102001606120001; BIC IBBFDE81XXX).

The invoice amount must balance the payment on account within 10 days.

Credit check
If we have provided a service in advance, e.g. in the case of payment on account, you authorise us to disclose your information to Crefo Factoring Halle-Leipzig GmbH & Co. KG, Salomonstraße 25, 04103 Leipzig, Germany for the purposes of a credit check on the basis of mathematical and statistical methods. We reserve the right to refuse purchases on account as a result of the credit check.



In case of queries, our contact details can be found in Company Information.